Rta Business Excellence free essay sample

QMRTA and Business Excellence About EFQM In business’s world businessmen and leaders are facing diverse challenges due to competitive business environment and lack of resources. EFQM is a framework and quality management tool leads to organizational excellence. Implementing EFQM allows organizations improving their performance and productivity by self assessment, evaluating current status, identifying weaknesses/ strengths on all levels through nine criteria: * Leadership * Strategy * People * Partnerships amp; Resources Processes, Products and Services * Customer Results * People Results * Society Results * Business Results Above criteria are divided in fife enablers and four results that supported by subordinate criteria. Moreover, leadership can analyze and link between the causes and effects by applying EFQM principles. In addition, EFQM created RADAR Logic which is a dynamic and powerful assessment tool in order to assist and scour subordinate criteria. RADAR is using fou r approaches as listed below: * Plan and develop approaches Deploy approaches * Assess and refine approaches and deployment * Required results About the company: During the past years Dubai became one of the fastest growing cities in today’s world where it started to attract investors and businessmen to establish and manage their business. We will write a custom essay sample on Rta Business Excellence or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Also it became the finest and desirable tourist destination attracts families from all over the world. As a result Roads and Transport Authority (RTA) was formed in the year 2005 to provide advanced and safe transport network for all Dubai’s citizen. Taking this accountability towards the community persuaded RTA to priorities its objects which was evident from its initiatives to enhance public transportation network as well as facilitate and improve roads all over the emirates. RTA responsibility towards Dubai’s citizen, other emirates and neighbor countries is to provide effective and integrated transports system with high level of safety and quality. It’s also accountable of below: * Buses * Taxis * Inter-City Transport * Roads Engineering Registration amp; Licensing * Marine Transport * Commercial Ads on the Right of Way * Roads Beautification * Roads amp; Parking * Rail Project About the implemented EFQM 2010: â€Å"All European organizations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come†, explains Herman Van R ompuy, President of the European Council. The EFQM Excellence Model provides a framework that encourages cooperation, collaboration and innovation that we will need to ensure this goal is achieved†, he continued. Achieving the highest quality levels in services/ products and continues improvement in order to achieve RTA vision â€Å"Safe and Smooth Transport for all† persuade RTA to adopt EFQM excellence Model through DGEP. RTA focused on four aspects firstly, management system that assist and support improving all provided services and products aligning with quality’s objectives in order to ensure its efficiency. Leadership sought to be certified by one of quality system family and as a result ISO 9001 certification was obtained in 2008. Moreover, RTA participated in Dubai Government Excellence Program DGEP which is consisted of EFQM criteria. Secondly RTA focused on customer requirements and satisfaction by measuring their perception and expectation relevant to provided services and products. Moreover, it exceeded customer expectation by providing different services channels to facilitate their requirements in order to obtain high level of satisfaction. Besides that, RTA implemented appropriate technical measurement for designing the provided services and products which integrates in all processes, tenders and contracts. Lastly, resources and infrastructure, using advance and various technologies as well as suitable buildings to provide high level of services and products to its customers in order to attain their satisfaction. In addition RTA created healthy work environment to its employees by developing, enhancing employees skills and competences via suitable training, education, motivation in order to attract talented and qualified employees to lead the company to excellence. In order to implement 2013 EFQM excellence model, RTA should take in consideration the slight changes in EFQM 2013 concepts. For example Adding Value For Customers RTA should continually ensure that all provided products and services are adding a real value to the consumer not only the existing one also the potential customers. It should be ready for their potential needs and requirements with compelling value propositions and sustainable. RTA is one of those governmental organizations which take responsibility towards society and world to produce positive products and services. Its creating a sustainable future where its growth has a positive impact on the economic, environmental and social that aligns with Taking responsibility for a sustainable future concept. One of new concepts in 2013 model is to Develop the Capacity of Organization where RTA should focus more on efficiency and effectiveness in order to increase its capability. Nurturing creativity and innovation 2010 EFQM Excellence Model has been changed to harnessing creativity and innovation in 2013 model. RTA should give attention to this concept since its located in one of famous cities among GCCs and attracting international customer from all over the world. RTA adopted different approaches to achieve this goal and generate creative ideas such as using all social communication channels to obtain new suggestions and recommendations. The concept leading with vision, inspiration and integrity wasn’t change but the new touches are that leadership should lead with more transparency and integrity. RTA should be more transparent with its stakeholders and customers specially the internal customers to obtain their loyalty and satisfaction. RTA should increase its ability in identifying and recognizing the threats and opportunities, accordingly it responds should be very effective and efficient. This fall under the new concept on 2013 Manage with agility. Succeeding through peoples talent concept comes from the old Succeeding through people. RTA should focus more on this concept were the turnover in the organization considered high due to the annual HR reports. Human resource are the assets of any organization were should pay more attention to them. RTA should put more effort on attracting, developing and retaining talent. Maintain exceptional results is the new improved version of the concept Achieving Balanced Results. Although RTA is achieving outstanding result, all stakeholders should be included in the result as well as the environment. From the above we can conclude that RTA is on the right way to excellence by adopting and implementing all EFQM principles. On a leadership level, leaders linked between its strategy and operations action plans and it involved all stakeholders and business partners to get the best result which will leads to the improvements in all aspects. Leadership is delivering the strategy, vision, mission, objectives and goals to all stakeholders, business partners and employees to achieve joint goals. Moreover, leadership is aware about the impact of its involvement, guidance and input in business progression. RTA is developing and building excellence culture among stockholders.